Nest Pro London – Nest Thermostat with Installation
Nest Learning Thermostat Fault Finding
Hot water disappeared from app
On your nest thermostat (the display) go to settings then equipment. Now take a picture with your phone. Next continue then pro set up. Then continue again. “what type of heating system do you have?” Select system boiler or the option from your picture you took, it should already be on it. Ignore the first page called heating, just scroll to the bottom select continue.Â
On hot water there are two options “on/off” or “not connected”. Scroll to “on/off” then select continue.Â
The icon should now appear on your app.
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Hot water only works on boost
Your hot water may only work with the boost button in the app or when you push the button on the heat link. (Which also turns on the heating)Â
On your nest thermostat (display) go setting and find Hot Water. select this and make sure it says hot water schedule “Enabled” Â
Hot water schedule not working
On your thermostat display go to settings and find Hot Water. Make sure it says hot water schedule “Enabled” if not change it
Hot water turning itself on
This may be due to a feature called Bacteria Prevention.
It will turn on the hot water for 2 hours a day if you schedule it or not. Â
If you scheduled 30 minutes a day it will top it up by 90 minutes always totalling 2 hours a day.
On your thermostat go to setting select Equipment then find Bacteria Protection. You can turn it off from here.
Heating wont turn off
This could be a faulty heat link keeping the heating on.
This could be a faulty motorised valve keeping the heating on.
This could be a fault with your boiler.Â
Heating is turning itself on
This could be preheating or trying to maintain the desired temperature. Safety temperature or frost protection may also cause this.Â
No hot water
Nest heating not working
Nest showing offline
Lost Wifi connection
Heat link connection lost
No light on heat link
Yellow blue or green light on heat link
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